Shipping policy
Returns & Shipping
Return Policy
Because each magnet is custom-made, we do not offer refunds unless there’s an issue caused by our error. Please inspect your order upon arrival.
If your item is defective, damaged, or if you received the wrong product, contact us right away so we can make it right. Your satisfaction means the world to us, and we’re committed to resolving any issues quickly and kindly.
If you have any concerns about your order, please don’t hesitate to reach out — we’re here to help!
Shipping Policy
Thank you so much for your order — I’m so excited to create something special just for you!
Please take a moment to review our shipping details:
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Processing Time: All magnets are handcrafted to order. Please allow 3–5 business days for processing before shipping.
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Shipping Method: Orders are typically shipped via USPS. Most deliveries within the continental U.S. arrive in 2–7 business days.
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Shipping Costs: Calculated at checkout based on your location. We aim to offer the most affordable rates while ensuring safe delivery.
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Tracking: Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.
Need it sooner?
We’re happy to help with expedited orders! Just send us a message and we’ll do our best to accommodate your request.
Shipping Delays
We always work hard to get your order out on time, but occasionally delays may occur due to postal service issues, holidays, or unforeseen circumstances. Thank you for your patience and understanding.
International Shipping
At this time, we ship only within the United States. We hope to expand to international shipping in the future!
If you have any questions about your order or shipping, feel free to contact us anytime — we're always happy to help!
📧 memoriesonmag@gmail.com